Your personal information is managed in accordance with Cynch Sec Pty Ltd’s (ACN 629 269 085, “Cynch”)
information and how to make complaints. Cynch may only disclose the information provided by you if
(‘Cynch Security’, Cynch’, ‘we’ or ‘us’), the choices you can make about your personal information and
how we protect your information.
If you would like a printed version of this policy, you can print this page using your browser, or
contact us for a copy.
If you have any questions not addressed in this policy, please feel free to contact us using the methods
at the end of this policy under the heading “How to contact us”.
By using our services (including this website), you acknowledge that you’ve read and understood this
This policy includes examples but is not intended to be restricted in its application to such examples.
Where the word 'including' is used, it shall mean 'including without limitation'.
Our website pages contain links to websites that we do not own or manage. We are not responsible for the
privacy policies of those other websites. We recommend you review the privacy policies of each site you
Collection of personal information
‘Personal information’ means information we hold about you where your identity is either clear or can be
Cynch may collect your personal information including name, email or physical/postal address, telephone
number, credit cards details, bank account details and general commentary about you. Given the services
we provide, we do not usually collect sensitive information about you, but may request details of any
professional or trade association or trade union membership that you hold if we identify potential
discounts or benefits that could be made available to you through our partner relationships.
We may collect personal information from you when you:
fill in an application form;
register for, or use, our products and services;
create an account with us;
participate in an online promotion;
provide us with feedback;
complete online surveys; and/or
ask us to contact you after visiting our web site.
We may also indirectly collect your personal information from third parties we partner with, such as marketing agencies or other referral businesses.
STORAGE OF PERSONAL INFORMATION
Cynch primarily stores your personal information electronically, but may also hold on to some details in
hardcopy for administration purposes. We use third party storage solutions (including cloud storage),
and these solutions can result in information originally provided separately being combined together
into single records. Some of the third parties are located in Australia and some in the United States of
Use of personal information
Generally, we will collect personal information directly from you, and only to the extent necessary to
provide tailored cybersecurity membership content and one-off services to your business and associated
needs or to carry out our internal administrative operations.
The information will also be used to analyse product usage, deliver new or enhanced functionality or
services to you (including information about new third party service providers), and send you
administrative notices, alerts and communications relevant to the service, for troubleshooting and
detecting and protecting against error, fraud or other criminal activity.
Without this information, Cynch will be unable to provide the Membership or one-off Service. Your
information may be shared with certain third parties contracted to assist in fulfilling our contractual
obligations with you. Some of the third parties are located in Australia and some in
the United States of America.
Use of Intercom Services
We use third-party analytics services to help understand your usage of our services. In particular, we
provide a limited amount of your information (such as your email address and sign-up date) to Intercom,
Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website
or use our product. Intercom analyzes your use of our website and/or product and tracks our relationship
so that we can improve our service to you. We may also use Intercom as a medium for communications,
either through email, or through messages within our product(s). As part of our service agreements,
Intercom collects publicly available contact and social information related to you, such as your email
address, gender, company, job title, photos, website URLs, social network handles and physical
addresses, to enhance your user experience. For more information on the privacy practices of Intercom,
please visit http://docs.intercom.io/privacy. Intercom’s services are governed by Intercom’s
information collected by or submitted to Intercom, please contact us.
SECURING PERSONAL INFORMATION
Cynch is committed to protecting and securing your personal information.
We employ appropriate technical, administrative and physical procedures to protect personal information
from unauthorised disclosure, loss, misuse or alteration. We limit access to personal information to
individuals with a business need consistent with the reason the information was provided. We also only
keep personal information for as long as it is required for business purposes or by the law.
Cynch protects your personal information by complying with Information Security Standards, Industry
Schemes and Statutory obligations.
For more information, refer to our Information Security page.
ACCESSING AND CORRECTING PERSONAL INFORMATION OR COMPLAINTS
You have the right to request access to the personal information we hold about you. This right is
subject to certain exceptions allowed by law.
Cynch will, upon your request, and subject to applicable privacy laws, provide you with access to your
personal information that is held by us. However, we ask that you identify, as clearly as possible, the
type (or types) of information requested. We will deal with your request in a reasonable time - usually
within 5 working days.
We will take reasonable steps to ensure that the personal information we hold remains accurate and, if
you advise us of a change of details, we will amend our records accordingly. Where your information has
been disclosed to a third party, Cynch will take reasonable steps to notify the third party of the
correction. Where we are unable to update your information, we will provide an explanation in writing as
to why the information cannot be corrected.
Cynch is committed to working with its customers to obtain a fair resolution of any complaint or concern
about privacy. Upon receiving your written complaint, we will contact you (usually within 5 working
days) to discuss the matter further and seek to find a mutually acceptable resolution.
Loss of personal information
Despite our every effort to protect your personal information, there remains the possibility that a breach of our security could occur. In the event of loss of personal information Cynch will:
Seek to rapidly identify and secure the breach to prevent any further breaches
Engage the appropriate authorities where criminal activity is suspected
Assess the nature and severity of the breach including the type of personal information involved and the risk of harm to affected individuals
Notify the affected individuals directly if appropriate and where possible
If appropriate, put a notice on our website advising our customers of the breach
Notify the Privacy Commissioner (at the OAIC) if the breach is significant.
How to contact us
Email us at firstname.lastname@example.org with the subject line 'Attention Privacy Contact Officer' or
Write to us at:
Cynch Sec Pty Ltd
Privacy Contact Officer
121 King St
Melbourne VIC 3000
Last updated: September 2022
Further information on privacy
You can obtain further general information about your privacy rights and Commonwealth privacy law from the Office of the Australian Information Commissioner by:
calling their Privacy Hotline on 1300 363 992
visiting their web site at http://www.oaic.gov.au (External link)
The Australian Privacy Commissioner
GPO Box 5218
Sydney NSW 1042